/* ══════════════════════════════════════════════════════════════════════════
   Ticket Dashboard — modern UI, light + dark themes
   Color roles follow the dataviz reference palette (both modes selected).
   ══════════════════════════════════════════════════════════════════════════ */

/* ── Design tokens ───────────────────────────────────────────────────────── */
:root {
  color-scheme: light;

  --page:           #f4f5f9;
  --surface-1:      #ffffff;
  --surface-2:      #f8f9fc;
  --surface-raised: #ffffff;
  --text-primary:   #141720;
  --text-secondary: #52556a;
  --muted:          #8a8ea3;
  --grid:           #ebecf2;
  --border:         rgba(20,23,32,0.08);
  --border-strong:  rgba(20,23,32,0.12);

  --header-bg:      linear-gradient(100deg, #1e2430 0%, #2b3345 100%);
  --header-text:    #ffffff;

  --shadow-sm: 0 1px 2px rgba(20,23,32,.04), 0 1px 3px rgba(20,23,32,.06);
  --shadow-md: 0 2px 6px rgba(20,23,32,.05), 0 8px 24px rgba(20,23,32,.07);
  --shadow-lg: 0 10px 40px rgba(20,23,32,.18);

  /* categorical slots (reference palette, light) */
  --series-call:     #2a78d6;
  --series-portal:   #eb6834;
  --series-sr:       #1baf7a;
  --series-teams:    #eda100;
  --series-overflow: #e87ba4;
  --accent:          #2a78d6;
  --accent-ink:      #ffffff;

  --st-good:     #0ca30c;
  --st-warning:  #d89600;
  --st-info:     #2a78d6;
  --st-waiting:  #7a5af0;
  --st-critical: #d03b3b;
  --st-muted:    #8a8ea3;

  /* chart chrome */
  --chart-surface: #ffffff;
  --chart-legend:  #52556a;
  --chart-border:  #ffffff;
}

:root[data-theme="dark"] {
  color-scheme: dark;

  --page:           #0c0d11;
  --surface-1:      #16181f;
  --surface-2:      #1c1f28;
  --surface-raised: #1c1f28;
  --text-primary:   #f4f5f8;
  --text-secondary: #b7baccb3;
  --muted:          #7e8295;
  --grid:           #262932;
  --border:         rgba(255,255,255,0.08);
  --border-strong:  rgba(255,255,255,0.14);

  --header-bg:      linear-gradient(100deg, #141821 0%, #1b2130 100%);
  --header-text:    #ffffff;

  --shadow-sm: 0 1px 2px rgba(0,0,0,.4);
  --shadow-md: 0 4px 12px rgba(0,0,0,.4), 0 12px 32px rgba(0,0,0,.3);
  --shadow-lg: 0 16px 50px rgba(0,0,0,.6);

  /* categorical slots (reference palette, dark steps) */
  --series-call:     #3987e5;
  --series-portal:   #d95926;
  --series-sr:       #199e70;
  --series-teams:    #c98500;
  --series-overflow: #d55181;
  --accent:          #3987e5;
  --accent-ink:      #ffffff;

  --st-good:     #0ca30c;
  --st-warning:  #fab219;
  --st-info:     #3987e5;
  --st-waiting:  #9085e9;
  --st-critical: #e66767;

  --chart-surface: #16181f;
  --chart-legend:  #b7bacc;
  --chart-border:  #16181f;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html { -webkit-text-size-adjust: 100%; }

body {
  font-family: system-ui, -apple-system, "Segoe UI", sans-serif;
  background:
    radial-gradient(900px 420px at 100% -5%, color-mix(in srgb, var(--accent) 7%, transparent), transparent 70%),
    var(--page);
  background-attachment: fixed;
  color: var(--text-primary);
  font-size: 13px;
  line-height: 1.45;
  transition: background .25s ease, color .25s ease;
}

.hidden { display: none !important; }
b { font-weight: 700; }

/* ── Login screen ────────────────────────────────────────────────────────── */
.login-screen {
  position: fixed; inset: 0; z-index: 200;
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
  background:
    radial-gradient(1200px 600px at 20% -10%, color-mix(in srgb, var(--accent) 20%, transparent), transparent 60%),
    radial-gradient(900px 500px at 110% 110%, color-mix(in srgb, var(--series-portal) 22%, transparent), transparent 55%),
    var(--page);
}
.login-card {
  position: relative;
  width: 100%; max-width: 380px;
  background: var(--surface-1);
  border: 1px solid var(--border);
  border-radius: 22px;
  padding: 36px 32px 32px;
  box-shadow: var(--shadow-lg);
  animation: popIn .25s cubic-bezier(.2,.8,.3,1.1);
}
.login-brand { text-align: center; margin-bottom: 24px; }
.login-brand .logo {
  width: 54px; height: 54px; border-radius: 15px; font-size: 20px;
  margin: 0 auto 14px; display: flex; align-items: center; justify-content: center;
  background: linear-gradient(135deg, #f0804f, #e05524);
  color: #fff; font-weight: 800;
  box-shadow: 0 8px 20px rgba(224,85,36,.4);
}
.login-brand h1 { font-size: 20px; font-weight: 800; letter-spacing: -.3px; }
.login-brand p { font-size: 13px; color: var(--muted); margin-top: 4px; }
#loginForm label {
  display: block; font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .4px; color: var(--text-secondary); margin: 14px 0 6px;
}
#loginForm input {
  width: 100%; padding: 11px 14px;
  border: 1px solid var(--border-strong); border-radius: 10px;
  font-size: 14px; font-family: inherit;
  background: var(--surface-2); color: var(--text-primary);
  transition: border-color .15s, background .15s;
}
#loginForm input:focus { outline: none; border-color: var(--accent); background: var(--surface-1); }
.login-btn { width: 100%; margin-top: 22px; padding: 12px; font-size: 14px; }
.login-error { color: var(--st-critical); font-size: 12.5px; margin-top: 12px; text-align: center; font-weight: 500; }
.login-theme {
  position: absolute; top: 16px; right: 16px;
  background: var(--surface-2); border: 1px solid var(--border);
  width: 34px; height: 34px; border-radius: 9px; cursor: pointer;
  color: var(--text-secondary); font-size: 15px;
}

/* hide the app shell until authenticated */
body.gated .topbar,
body.gated #mainContent,
body.gated #configBanner { display: none !important; }

/* user chip */
.user-chip {
  display: inline-flex; align-items: center; gap: 8px;
  background: rgba(255,255,255,.12); border-radius: 10px;
  padding: 5px 6px 5px 12px; color: #fff; font-size: 12px; font-weight: 600;
  max-width: 220px;
}
.user-chip #userEmail { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 150px; }
.icon-btn.sm { width: 28px; height: 28px; font-size: 13px; border-radius: 7px; }

/* role badge in the user chip */
.role-badge {
  font-size: 10px; font-weight: 800; text-transform: uppercase; letter-spacing: .4px;
  padding: 2px 7px; border-radius: 6px; white-space: nowrap;
}
.role-super_admin { background: #f0804f; color: #fff; }
.role-admin       { background: var(--series-call); color: #fff; }
.role-guest       { background: rgba(255,255,255,.22); color: #fff; }
.role-pending     { background: var(--st-warning); color: #221a00; }

/* users table */
.users-table { width: 100%; border-collapse: collapse; margin-top: 8px; }
.users-table th {
  text-align: left; padding: 8px 10px; font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .4px; color: var(--text-secondary);
  border-bottom: 1px solid var(--grid);
}
.users-table td { padding: 8px 10px; border-bottom: 1px solid var(--grid); font-size: 13px; }
.users-table .role-select { padding: 6px 10px; border: 1px solid var(--border-strong); border-radius: 8px; background: var(--surface-2); color: var(--text-primary); font-size: 12px; }

/* invite form + email events */
.invite-form { display: grid; grid-template-columns: 1fr 130px; gap: 8px; margin: 10px 0 4px; }
.invite-form input[type="email"] { grid-column: 1 / -1; min-width: 0; }
.invite-form select { grid-column: 1; min-width: 0; }
.invite-form #inviteBtn { grid-column: 2; white-space: nowrap; }
.invite-form input[type="email"] {
  width: 100%; padding: 10px 13px; border: 1px solid var(--border-strong); border-radius: 9px;
  background: var(--surface-2); color: var(--text-primary); font-size: 13px; font-family: inherit;
}
.invite-form input[type="email"]:focus { outline: none; border-color: var(--accent); background: var(--surface-1); }
.invite-form select {
  padding: 10px; border: 1px solid var(--border-strong); border-radius: 9px;
  background: var(--surface-2); color: var(--text-primary); font-size: 13px;
}
.users-subhead { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .4px; color: var(--text-secondary); margin: 18px 0 6px; }
.email-events { display: flex; flex-direction: column; gap: 4px; }
.ee-row { display: flex; align-items: center; justify-content: space-between; padding: 6px 10px; border-bottom: 1px solid var(--grid); font-size: 12.5px; }
.ee-empty { color: var(--muted); font-size: 12px; padding: 6px 2px; }

/* ── Settings modal (tabbed) ─────────────────────────────────────────────── */
.settings-modal { max-width: 680px; }
.settings-layout { display: flex; min-height: 400px; max-height: 72vh; }
.settings-nav {
  width: 180px; flex-shrink: 0;
  border-right: 1px solid var(--grid);
  padding: 14px 10px; display: flex; flex-direction: column; gap: 4px;
  background: var(--surface-2);
}
.settings-tab {
  text-align: left; background: none; border: none; cursor: pointer;
  padding: 10px 12px; border-radius: 9px; font-size: 13px; font-weight: 600;
  color: var(--text-secondary); font-family: inherit; transition: background .12s, color .12s;
}
.settings-tab:hover { background: var(--grid); color: var(--text-primary); }
.settings-tab.active { background: var(--accent); color: #fff; }
.settings-content { flex: 1; min-width: 0; padding: 22px; overflow-y: auto; overflow-x: hidden; }
.settings-panel { display: none; }
.settings-panel.active { display: block; animation: fadeIn .15s ease; }
.settings-h3 { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .5px; color: var(--text-secondary); margin: 0 0 10px; }
.settings-panel .settings-h3 ~ .settings-h3 { margin-top: 22px; }
.settings-panel label {
  display: block; font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .4px; color: var(--text-secondary); margin: 12px 0 6px;
}
.settings-panel input[type="text"], .settings-panel input[type="password"] {
  width: 100%; padding: 10px 13px; border: 1px solid var(--border-strong); border-radius: 10px;
  font-size: 13.5px; font-family: inherit; background: var(--surface-2); color: var(--text-primary);
  transition: border-color .15s, box-shadow .15s;
}
.settings-panel input:focus {
  outline: none; border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 18%, transparent); background: var(--surface-1);
}
.settings-actions { display: flex; align-items: center; justify-content: flex-end; gap: 10px; margin-top: 18px; }

/* theme segmented control */
.segmented { display: inline-flex; gap: 4px; background: var(--surface-2); border: 1px solid var(--border); border-radius: 11px; padding: 4px; }
.segmented button {
  background: none; border: none; cursor: pointer; font-family: inherit;
  padding: 8px 16px; border-radius: 8px; font-size: 13px; font-weight: 600;
  color: var(--text-secondary); transition: background .12s, color .12s;
}
.segmented button:hover { color: var(--text-primary); }
.segmented button.active { background: var(--surface-1); color: var(--text-primary); box-shadow: var(--shadow-sm); }

/* password show/hide eye */
.pw-field { position: relative; }
.pw-field input { padding-right: 42px !important; }
.pw-eye {
  position: absolute; right: 6px; top: 50%; transform: translateY(-50%);
  background: none; border: none; cursor: pointer; font-size: 15px;
  width: 30px; height: 30px; border-radius: 7px; opacity: .5;
  display: flex; align-items: center; justify-content: center;
  transition: opacity .12s, background .12s;
}
.pw-eye:hover { opacity: .85; background: var(--grid); }
.pw-eye.on { opacity: 1; }

/* account panel */
.acct-info { display: flex; align-items: center; gap: 10px; margin-bottom: 4px; }
.acct-email { font-size: 14px; font-weight: 600; color: var(--text-primary); }
.acct-info .role-badge { color: #fff; }
.acct-info .role-guest { color: var(--text-primary); }

/* invite result message */
.invite-msg { font-size: 12.5px; font-weight: 500; margin: 8px 0 0; padding: 8px 10px; border-radius: 8px; }
.invite-msg.ok  { background: color-mix(in srgb, var(--st-good) 14%, transparent); color: var(--st-good); }
.invite-msg.err { background: color-mix(in srgb, var(--st-critical) 14%, transparent); color: var(--st-critical); }

/* ── Top bar ─────────────────────────────────────────────────────────────── */
.topbar {
  position: sticky; top: 0; z-index: 40;
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 26px;
  background: var(--header-bg);
  color: var(--header-text);
  box-shadow: var(--shadow-sm);
}
.brand { display: flex; align-items: center; gap: 13px; }
.logo {
  display: inline-flex; align-items: center; justify-content: center;
  width: 40px; height: 40px;
  background: linear-gradient(135deg, #f0804f, #e05524);
  border-radius: 11px;
  font-weight: 800; font-size: 15px; letter-spacing: .5px;
  box-shadow: 0 4px 12px rgba(224,85,36,.35);
}
.brand h1 { font-size: 18px; font-weight: 700; letter-spacing: -.2px; }
.brand .sub { font-size: 12px; color: rgba(255,255,255,.6); }
.topbar-actions { display: flex; align-items: center; gap: 10px; }

/* ── Buttons ─────────────────────────────────────────────────────────────── */
.btn {
  border: none; border-radius: 9px;
  padding: 9px 17px;
  font-size: 13px; font-weight: 600;
  cursor: pointer; font-family: inherit;
  transition: transform .12s ease, box-shadow .15s ease, background .15s ease, filter .15s ease;
}
.btn:active { transform: translateY(1px); }
.btn.sm { padding: 6px 13px; font-size: 12px; border-radius: 8px; }
.btn.primary {
  background: linear-gradient(135deg, var(--accent), #2060b8);
  color: var(--accent-ink);
  box-shadow: 0 3px 10px rgba(42,120,214,.35);
}
.btn.primary:hover { filter: brightness(1.07); box-shadow: 0 5px 16px rgba(42,120,214,.45); }
.btn.secondary {
  background: rgba(255,255,255,.12); color: #fff;
  backdrop-filter: blur(4px);
}
.btn.secondary:hover { background: rgba(255,255,255,.2); }
/* secondary buttons inside light surfaces (modals, pagination) */
.modal .btn.secondary, .pagination .btn.secondary {
  background: var(--surface-2); color: var(--text-secondary);
  border: 1px solid var(--border);
}
.modal .btn.secondary:hover, .pagination .btn.secondary:hover { background: var(--grid); }
.btn:disabled { opacity: .45; cursor: not-allowed; transform: none; }

.icon-btn {
  background: rgba(255,255,255,.12); border: none; color: #fff;
  width: 38px; height: 38px; border-radius: 10px;
  font-size: 16px; cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center;
  transition: background .15s ease, transform .12s ease;
}
.icon-btn:hover { background: rgba(255,255,255,.22); }
.icon-btn:active { transform: scale(.94); }
.modal .icon-btn { background: var(--surface-2); color: var(--text-secondary); }
.modal .icon-btn:hover { background: var(--grid); }

/* ── Config banner ───────────────────────────────────────────────────────── */
.config-banner {
  display: flex; align-items: center; justify-content: center; gap: 18px;
  background: linear-gradient(90deg, rgba(237,161,0,.14), rgba(237,161,0,.08));
  color: var(--text-primary);
  border-bottom: 1px solid var(--border);
  padding: 16px; font-size: 14px; font-weight: 500;
}

/* ── Layout ──────────────────────────────────────────────────────────────── */
.layout { padding: 24px 26px 48px; max-width: 1560px; margin: 0 auto; }

/* ── KPI tiles ───────────────────────────────────────────────────────────── */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 16px;
  margin-bottom: 22px;
}
.tile {
  position: relative;
  background: var(--surface-1);
  border: 1px solid var(--border);
  border-radius: 16px;
  padding: 18px 18px 16px;
  display: flex; flex-direction: column; gap: 3px;
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  transition: transform .15s ease, box-shadow .18s ease, border-color .15s ease;
}
.tile::before {
  content: ""; position: absolute; left: 0; top: 0; bottom: 0;
  width: 4px; background: var(--muted);
  border-radius: 4px 0 0 4px;
}
.tile:hover { transform: translateY(-3px); box-shadow: var(--shadow-md); }
.tile-label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .6px; color: var(--text-secondary); }
.tile-value {
  font-size: 32px; font-weight: 800; line-height: 1.05; color: var(--text-primary);
  letter-spacing: -1px; margin: 2px 0;
}
.tile-sub { font-size: 11px; color: var(--muted); }
.tile-sub b { color: var(--text-secondary); }

.tile-total::before     { background: linear-gradient(var(--accent), #2060b8); }
.tile-total { background: linear-gradient(135deg, var(--surface-1), var(--surface-2)); }
.tile-total .tile-value { color: var(--accent); }
.tile-today::before     { background: var(--st-warning); }

.tile[data-accent="call"]::before       { background: var(--series-call); }
.tile[data-accent="portal"]::before     { background: var(--series-portal); }
.tile[data-accent="sr"]::before         { background: var(--series-sr); }
.tile[data-accent="teams"]::before      { background: var(--series-teams); }
.tile[data-accent="overflow"]::before   { background: var(--series-overflow); }
.tile[data-accent="handling"]::before   { background: var(--st-critical); }
.tile[data-accent="fcr"]::before        { background: var(--st-good); }
.tile[data-accent="dispatched"]::before { background: var(--series-sr); }

/* ── Cards ───────────────────────────────────────────────────────────────── */
.card {
  background: var(--surface-1);
  border: 1px solid var(--border);
  border-radius: 18px;
  padding: 22px;
  box-shadow: var(--shadow-sm);
}
.card-title {
  font-size: 14px; font-weight: 700; margin-bottom: 16px; color: var(--text-primary);
  display: flex; align-items: center; gap: 8px;
}

.chart-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
  margin-bottom: 22px;
}
.donut-wrap { position: relative; height: 290px; }

/* ── Table ───────────────────────────────────────────────────────────────── */
.table-card { padding: 0; overflow: hidden; }
.table-toolbar {
  display: flex; align-items: center; gap: 10px;
  padding: 16px 20px;
  border-bottom: 1px solid var(--grid);
}
.table-toolbar input[type="search"] {
  flex: 1; min-width: 200px;
  padding: 9px 14px;
  border: 1px solid var(--border-strong); border-radius: 9px;
  font-size: 13px; font-family: inherit;
  background: var(--surface-2); color: var(--text-primary);
  transition: border-color .15s, background .15s;
}
.table-toolbar input[type="search"]:focus { outline: none; border-color: var(--accent); background: var(--surface-1); }
.table-toolbar select {
  padding: 9px 12px;
  border: 1px solid var(--border-strong); border-radius: 9px;
  font-size: 13px; font-family: inherit;
  background: var(--surface-2); color: var(--text-primary);
}
.row-count { font-size: 12px; color: var(--muted); margin-left: auto; white-space: nowrap; }

.table-scroll { overflow: auto; max-height: 62vh; }
table { width: 100%; border-collapse: collapse; font-size: 12.5px; }
thead th {
  position: sticky; top: 0; z-index: 2;
  background: var(--surface-2);
  text-align: left;
  padding: 11px 15px;
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .4px;
  color: var(--text-secondary);
  white-space: nowrap;
  border-bottom: 1px solid var(--grid);
}
thead th[data-sort] { cursor: pointer; user-select: none; }
thead th[data-sort]:hover { color: var(--accent); }
tbody td { padding: 10px 15px; border-bottom: 1px solid var(--grid); vertical-align: top; }
tbody tr { transition: background .1s; }
tbody tr:hover { background: var(--surface-2); }
.cell-num { font-family: ui-monospace, "Cascadia Code", monospace; font-weight: 600; color: var(--accent); white-space: nowrap; }
.cell-date { white-space: nowrap; color: var(--text-secondary); font-variant-numeric: tabular-nums; }
.cell-desc { max-width: 360px; }
.cell-comments { max-width: 240px; color: var(--text-secondary); font-size: 12px; }

.pill {
  display: inline-block;
  padding: 3px 10px; border-radius: 999px;
  font-size: 11px; font-weight: 600; white-space: nowrap;
  border: 1px solid transparent;
}
.src-call     { background: color-mix(in srgb, var(--series-call) 15%, transparent);     color: var(--series-call); }
.src-portal   { background: color-mix(in srgb, var(--series-portal) 15%, transparent);   color: var(--series-portal); }
.src-sr       { background: color-mix(in srgb, var(--series-sr) 15%, transparent);       color: var(--series-sr); }
.src-teams    { background: color-mix(in srgb, var(--series-teams) 18%, transparent);    color: var(--series-teams); }
.src-overflow { background: color-mix(in srgb, var(--series-overflow) 18%, transparent); color: var(--series-overflow); }

.stat-resolved    { background: color-mix(in srgb, var(--st-good) 15%, transparent);     color: var(--st-good); }
.stat-dispatched  { background: color-mix(in srgb, var(--st-info) 15%, transparent);     color: var(--st-info); }
.stat-awaiting    { background: color-mix(in srgb, var(--st-waiting) 16%, transparent);  color: var(--st-waiting); }
.stat-closed      { background: color-mix(in srgb, var(--muted) 20%, transparent);       color: var(--text-secondary); }
.stat-cancelled   { background: color-mix(in srgb, var(--st-critical) 15%, transparent); color: var(--st-critical); }
.stat-inprogress  { background: color-mix(in srgb, var(--st-warning) 20%, transparent);  color: var(--st-warning); }

.row-actions { white-space: nowrap; }
.row-actions button {
  background: none; border: none; cursor: pointer;
  color: var(--muted); font-size: 13px; padding: 4px 6px; border-radius: 6px;
  transition: background .12s, color .12s;
}
.row-actions button:hover { color: var(--text-primary); background: var(--grid); }

.pagination {
  display: flex; align-items: center; justify-content: center; gap: 16px;
  padding: 14px; border-top: 1px solid var(--grid);
}
#pageInfo { font-size: 12px; color: var(--text-secondary); font-variant-numeric: tabular-nums; }

/* ── Modals ──────────────────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0;
  background: rgba(10,12,18,.55);
  backdrop-filter: blur(3px);
  display: flex; align-items: center; justify-content: center;
  z-index: 100; padding: 20px;
  animation: fadeIn .15s ease;
}
@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
.modal {
  background: var(--surface-raised);
  border: 1px solid var(--border);
  border-radius: 18px;
  width: 100%; max-width: 480px;
  max-height: 90vh; overflow: hidden;
  display: flex; flex-direction: column;
  box-shadow: var(--shadow-lg);
  animation: popIn .18s cubic-bezier(.2,.8,.3,1.1);
}
@keyframes popIn { from { opacity: 0; transform: translateY(12px) scale(.98); } to { opacity: 1; transform: none; } }
.modal-wide { max-width: 660px; }
.modal-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 18px 22px; border-bottom: 1px solid var(--grid);
}
.modal-head h2 { font-size: 16px; font-weight: 700; }
.modal-body { padding: 22px; overflow-y: auto; }
.modal-body label {
  display: block; font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .4px;
  color: var(--text-secondary); margin: 14px 0 6px;
}
.modal-body label:first-child { margin-top: 0; }
.modal-body input, .modal-body select, .modal-body textarea {
  width: 100%; padding: 10px 13px;
  border: 1px solid var(--border-strong); border-radius: 9px;
  font-size: 13px; font-family: inherit;
  background: var(--surface-2); color: var(--text-primary);
  transition: border-color .15s, background .15s;
}
.modal-body input:focus, .modal-body select:focus, .modal-body textarea:focus {
  outline: none; border-color: var(--accent); background: var(--surface-1);
}
.modal-body textarea { resize: vertical; }
.hint { font-size: 11px; color: var(--muted); margin-top: 12px; line-height: 1.55; }
.modal-foot {
  display: flex; align-items: center; justify-content: flex-end; gap: 10px;
  padding: 16px 22px; border-top: 1px solid var(--grid);
  background: var(--surface-2);
}
.cfg-status { font-size: 12px; font-weight: 500; margin-right: auto; }
.cfg-status.ok  { color: var(--st-good); }
.cfg-status.err { color: var(--st-critical); }

.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
.form-grid .col-span { grid-column: 1 / -1; }
.checkbox-row label { text-transform: none; letter-spacing: 0; font-size: 13px; display: flex; align-items: center; gap: 9px; margin-top: 16px; }
.checkbox-row input { width: auto; }

/* ── Ticket modal (redesigned) ───────────────────────────────────────────── */
.ticket-modal .modal-body { padding: 0; }
.field-section {
  padding: 20px 22px;
}
.field-section + .field-section { border-top: 1px solid var(--grid); background: var(--surface-2); }
.field { margin-bottom: 14px; }
.field:last-child { margin-bottom: 0; }
.field-row-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.field label {
  display: block; font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .4px; color: var(--text-secondary); margin-bottom: 6px;
}
.field input, .field select, .field textarea {
  width: 100%; padding: 10px 13px;
  border: 1px solid var(--border-strong); border-radius: 10px;
  font-size: 13.5px; font-family: inherit;
  background: var(--surface-1); color: var(--text-primary);
  transition: border-color .15s, box-shadow .15s;
}
.field-section + .field-section .field input,
.field-section + .field-section .field select { background: var(--surface-1); }
.field input:focus, .field select:focus, .field textarea:focus {
  outline: none; border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 18%, transparent);
}
.field textarea { resize: vertical; }

/* toggle switch for FCR */
.switch-row { display: flex; align-items: center; gap: 12px; cursor: pointer; margin-top: 2px; }
.switch-row input { position: absolute; opacity: 0; width: 0; height: 0; }
.switch {
  position: relative; flex-shrink: 0;
  width: 42px; height: 24px; border-radius: 999px;
  background: var(--border-strong); transition: background .18s;
}
.switch::after {
  content: ""; position: absolute; top: 3px; left: 3px;
  width: 18px; height: 18px; border-radius: 50%;
  background: #fff; box-shadow: 0 1px 3px rgba(0,0,0,.3); transition: transform .18s;
}
.switch-row input:checked + .switch { background: var(--st-good); }
.switch-row input:checked + .switch::after { transform: translateX(18px); }
.switch-text { font-size: 13px; line-height: 1.3; }
.switch-sub { font-size: 11px; color: var(--muted); font-weight: 400; }

/* custom dropdown arrow for all selects */
select {
  -webkit-appearance: none; appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%238a8ea3' d='M2 4l4 4 4-4'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center;
  padding-right: 30px !important;
}

/* ── CSV import ──────────────────────────────────────────────────────────── */
.dropzone {
  border: 2px dashed var(--border-strong); border-radius: 12px;
  padding: 34px; text-align: center;
  color: var(--muted); cursor: pointer;
  background: var(--surface-2);
  transition: border-color .15s, background .15s, color .15s;
}
.dropzone:hover, .dropzone.drag {
  border-color: var(--accent);
  background: color-mix(in srgb, var(--accent) 7%, transparent);
  color: var(--accent);
}
.map-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 16px; margin: 14px 0; }
.map-grid .map-row { display: flex; flex-direction: column; gap: 4px; }
.map-grid label { font-size: 11px; color: var(--text-secondary); font-weight: 700; text-transform: uppercase; letter-spacing: .3px; }
.map-grid select { padding: 7px 9px; border: 1px solid var(--border-strong); border-radius: 7px; font-size: 12px; background: var(--surface-2); color: var(--text-primary); }
.import-preview { font-size: 12px; color: var(--text-secondary); margin-top: 10px; font-weight: 600; }
#mapSection h3 { font-size: 13px; margin: 16px 0 8px; }

/* ── Responsive ──────────────────────────────────────────────────────────── */
@media (max-width: 1100px) {
  .kpi-grid { grid-template-columns: repeat(3, 1fr); }
  .chart-row { grid-template-columns: 1fr; }
}
@media (max-width: 640px) {
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .form-grid { grid-template-columns: 1fr; }
  .topbar { padding: 12px 16px; }
  .brand h1 { font-size: 16px; }
  .layout { padding: 16px; }
}